The video and audio tracks are out of sync when I play the converted video file.

Make sure the file you convert (the original one) is not corrupt.

Try to play the whole original file with Movavi and with other media players.

If it plays fine, then download and install Codec Pack, to get all popular media codecs to your computer.

Please launch Movavi Video Converter, go to Settings -> Preferences -> Acceleration tab and disable all the ticked accelerations and try the conversion again.

If the problem remains, please contact our Support Team filling this feedback form, and provide the full information on the problem.

2.8 (5)
Article Rating (5 Votes)
Rate this article
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Full Name
Email Address
Security Code Security Code
Related Articles RSS Feed
When I add file there is the error: Can’t open file. Unknown format or corrupted file.
Viewed 10714 times since Sun, May 17, 2015
How can I change the frame size of the output video?
Viewed 7893 times since Sun, May 17, 2015
How to stabilize video (reduce camera shake)
Viewed 7543 times since Wed, Feb 17, 2016
There are "black bars" on the converted video. What should I do?
Viewed 6831 times since Sun, May 17, 2015
Progressive download option for videos
Viewed 6318 times since Wed, Feb 17, 2016
How long does it take to convert the file?
Viewed 9833 times since Tue, May 5, 2015
How do I cancel my monthly subscription to Movavi Video Converter ?
Viewed 8181 times since Mon, Apr 3, 2017
How to add subtitles to video?
Viewed 16667 times since Tue, Jul 14, 2015
Why MP4 should have 4Gb limitation?
Viewed 7703 times since Wed, May 6, 2015
I tried to convert the video but got an error ’External conversion module does not respond’.
Viewed 25460 times since Sun, May 17, 2015