I cannot launch the program after updating Windows 10
Note: This issue was fixed from our side with the following updates:
- Video Suite 16.2.1,
- Video Editor 12.3.1,
- Video Converter 17.2.1,
- Screen Capture 8.2.1,
- Screen Capture Studio 8.2.
You can download and install a fixed version of each program by clicking a corresponding link above.
This issue is most probably related to the latest Microsoft update of Windows 10 (KB4014329).
While our developers are working on a fix, please try the following as a temporary workaround:
1. Get to software installation folder by right-clicking a program shortcut and selecting Open file location;
2. Remove files named DecoderMF.dll and EncoderMF.dll;
3. Retry launching the program.