Recorded video and audio are out of sync

Firstly, you need to check whether de-sync appears during the recording itself, or only after saving it into a video file. In order to check that, please record a short test video, stop recording and check video&audio sync in Screen Capture's preview window.

If de-sync does not appear in the preview, try selecting other output format (Save as option) or change video&audio codecs in selected format settings. To access format settings, click on a white cogwheel button and select different codecs at Video tab and Audio tab.

Then click OK and save recorded file again, and check video&audio sync in resulting video file.


 

If de-sync does appear in the preview, it means that video&audio was recorded with de-sync. Delete this recording and then go to Settings -> Preferences -> Video menu. Set Frame rate to 25 FPS, turn off Intel and/or NVIDIA hardware accelerations (if enabled) and also turn off option Disable Aero theme during capture (Windows Vista / 7). Then click OK and try recording your video again.

If de-sync still occurs after changing output format/adjusting program preferences, please contact us so that we could investigate the issue further.

Attachments
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Full Name
Email Address
Security Code Security Code
Related Articles RSS Feed
Screen Capture crashes when I start recording presentation in MS PowerPoint
Viewed 3516 times since Thu, May 12, 2016
Program interface is too large or too small for my screen (DPI issues)
Viewed 3300 times since Tue, Jan 31, 2017
Quality of recorded video is low
Viewed 7136 times since Tue, May 26, 2015
I receive message ’program is already running’ when trying to launch Screen Capture
Viewed 5793 times since Wed, May 27, 2015
Is it possible to record from several screens (monitors) at once?
Viewed 5097 times since Tue, May 26, 2015
I receive error message when I start/stop recording my screen
Viewed 64100 times since Fri, Nov 27, 2015
Quality of recorded audio is low
Viewed 5586 times since Tue, May 26, 2015
How to reinstall the program?
Viewed 7216 times since Wed, May 6, 2015
How can I make a screenshot in Movavi Screen Capture?
Viewed 4433 times since Thu, Jul 16, 2015