Cannot save recorded file into media format

If you receive error message after selecting output format (Save as option) and clicking Save button, please open Settings -> Preferences -> Video menu and disable Intel hardware acceleration and/or NVIDIA hardware acceleration. Most likely you're using outdated/corrupted version of video driver which affects conversion process.

You don't need to worry about recorded file - in case of receiving error message you can simply close Screen Capture preview window in order to adjust the settings mentioned above. Your recorded file will not disappear - you can open it later and save to media format via Capture -> Open Recording File menu.

If the problem does not arise after disabling Intel hardware acceleration and/or NVIDIA hardware acceleration, please download and install the latest version of Intel HD Graphics driver and/or the latest version of NVIDIA videocard driver, then try enabling Intel hardware acceleration and/or NVIDIA hardware acceleration and try saving video again.

In case hardware acceleration options were not initially available, please contact the Support Team so that we could assist you with resolving the problem.

2.71 (7)
Article Rating (7 Votes)
You’ve Already Voted.
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Full Name
Email Address
Security Code Security Code
Related Articles RSS Feed
I receive error ’Crash dump created’ when I start recording
Viewed 12521 times since Tue, May 26, 2015
I cannot enable recording from audio devices
Viewed 5772 times since Tue, Feb 28, 2017
Can I schedule start time and duration of my screen recording?
Viewed 9660 times since Tue, May 26, 2015
Is it possible to record from several screens (monitors) at once?
Viewed 6908 times since Tue, May 26, 2015
How can I make a screenshot in Movavi Screen Capture?
Viewed 6420 times since Thu, Jul 16, 2015
I am using Windows XP and cannot record system audio
Viewed 5564 times since Tue, May 26, 2015
Recorded video and audio are out of sync
Viewed 18066 times since Tue, May 26, 2015
Quality of recorded video is low
Viewed 11932 times since Tue, May 26, 2015
I receive message ’program is already running’ when trying to launch Screen Capture
Viewed 9754 times since Wed, May 27, 2015
Recorded file has no video, only audio is playing
Viewed 39644 times since Tue, May 26, 2015