I cannot launch the program after updating Windows 10
Viewed 8764 times since Thu, Mar 16, 2017
Note: This issue was fixed from our side with the following updates: Video Suite 16.2.1, Video Editor 12.3.1, Video Converter 17.2.1, Screen Capture 8.2.1, Screen Capture Studio 8.2. You can download and install a fixed version of each program by c... Read More
How to update GPU Drivers?
Viewed 471389 times since Wed, May 6, 2015
First, you need to check your graphic adapter’s name and manufacturer. That may be done at Device Manager. To launch it, go to Windows Control Panel - System and Security - System.Click Device Manager option at the left side of the window.Name ... Read More
Viewed 49148 times since Wed, Aug 5, 2015
OpenGL is a software interface used for programming and executing applications which use 2D and 3D computer graphics.OpenGL 2.1 and higher is actively used within Movavi's products for effects, transitions and also interface elements and preview... Read More
I tried to convert the video but got an error ’External conversion module does not respond’.
Viewed 23803 times since Sun, May 17, 2015
Please turn off your antivirus and firewall, redownload and reinstall Movavi Video Converter. You can find the link to download your version of the program here. Launch the Movavi Video Converter and go to Edit -> Preferences window. Disable Multi... Read More
Why Protected DVD can not be converted?
Viewed 15660 times since Wed, May 6, 2015
Please be aware that Movavi programs do not support the protected DVD. DisclaimerYou may use Movavi software to copy, rip or convert CD/DVD and videos in which you own the copyright or have obtained permission from the copyright owner. If you do not ... Read More
How to add subtitles to video?
Viewed 13827 times since Tue, Jul 14, 2015
You can choose the Subtitle track before video conversion. Click the speech bubble icon next to the file to open the Subtitle Panel with the list of available subtitles. If there is only one subtitle track in the file, it will be selected automa... Read More
There is no audio in the converted file
Viewed 12960 times since Wed, May 6, 2015
Please go to Output format preset Settings, 'Audio' tab. Select MP3 audio codec. Press Ok. Try to convert video file once again. Read More
To what format should I convert video to preserve the best quality possible?
Viewed 12175 times since Sun, May 17, 2015
Everything depends on the device you would like to watch your video on. For conversion of HD/FullHD videos and viewing them on computer we'd recommend you to use the appropriate format from HD video formats' list - either format with 720p o... Read More
How to reinstall the program?
Viewed 11861 times since Wed, May 6, 2015
Please uninstall the software using Start -> Control Panel -> Programs and Features. Download and run this cleaner tool. Temporarily disable antivirus and firewall. Download your program at the following link and install again. Read More
I cannot enable NVIDIA hardware acceleration
Viewed 11501 times since Wed, May 6, 2015
NVIDIA provides two types of hardware acceleration technologies - NVCUVENC for older videocards&driver versions and NVENC for newer videocards&driver versions. NVCUVENC technology is supported in driver revisions up to 337.88. NVENC technolog... Read More
The video and audio tracks are out of sync when I play the converted video file.
Viewed 10028 times since Sun, May 17, 2015
Make sure the file you convert (the original one) is not corrupt. Try to play the whole original file with Movavi and with other media players. If it plays fine, then download and install Codec Pack, to get all popular media codecs to your computer. ... Read More
Can I increase the volume of the output video?
Viewed 9482 times since Sun, May 17, 2015
Movavi Video Converter can help you adjust the volume levels of any video or audio file. Please follow the detailed manual to increase the volume level. Read More
The quality of converted file is rather poor. How can I increase the quality?
Viewed 9356 times since Sun, May 17, 2015
The video quality depends on the Bitrate. Bitrate is essentially the amount of information used to encode one second of video (or audio). The higher Bitrate you choose the larger files of better quality you get. To increase the quality of output vide... Read More
I can’t launch the program. I double-click the icon but nothing happens. What’s wrong?
Viewed 9134 times since Sun, May 17, 2015
This could happen either due to errors occurred during the installation process or due to some problems in the current minor version. So, firstly, you need to download the latest update of the program and install it. During download and installation ... Read More
When I add file there is the error: Can’t open file. Unknown format or corrupted file.
Viewed 8806 times since Sun, May 17, 2015
Check if the format of the file you want to add is supported by Movavi Video Converter. You can find the list of all supported formats here. If the format is supported, make sure you can play the file in any other video player. If you can play your f... Read More
How long does it take to convert the file?
Viewed 8772 times since Tue, May 5, 2015
Time of encoding depends on hardware capacity, input file properties and encoding settings chosen. When you convert video on DVD, the time of encoding depends also on your DVD-ROM. Read More
How can I reduce size of the output video?
Viewed 8623 times since Wed, May 6, 2015
The size and quality of the output video are determined by the bitrate value: the higher the bitrate, the better the quality and the larger the video file size. Optimal Bitrate (for .avi file) is 800 kbps. If you want to reduce movie file size, you n... Read More
Why I cannot select Xvid codec for my output file?
Viewed 8275 times since Wed, Feb 17, 2016
Xvid is an open-source video codec library following the MPEG-4 video coding standard, specifically MPEG-4 Part 2 Advanced Simple Profile (ASP). This codec was created as a free alternative to paid MPEG-4 and DivX codecs. Xvid codec is available in M... Read More
What GPU I have?
Viewed 7520 times since Wed, May 6, 2015
Click Start. On the Start menu, click Run. In the Open box, type "dxdiag" (without the quotation marks), and then click OK. The DirectX Diagnostic Tool opens. Click the Display tab. On the Display tab, information about your graphics card is s... Read More
How many files can I convert simultaneously in Converter?
Viewed 7424 times since Wed, May 27, 2015
In the latest versions of Video Converter (14 and 15) the amount of simultaneous conversions is determined by the amount of threads of your processor. The amount of threads in processor is determined by the amount of cores - it is either equal to the... Read More
Why MP4 should have 4Gb limitation?
Viewed 6770 times since Wed, May 6, 2015
This is a peculiarity of MP4 format, the file could not be larger then 4 Gb then you converting in MP4. There is a way to create larger files but there is no sense in this as such files can't be played in most players. Read More
Converted files can’t be played in any program.
Viewed 6768 times since Wed, May 6, 2015
Probably you don't have the appropriate codecs installed on your computer.Please download and install the K-Lite Codec Pack Full to get all popular codecs installed on your computer. Read More
How can I change the frame size of the output video?
Viewed 6675 times since Sun, May 17, 2015
open Movavi Video Converter and add the files you would like to convert to the Source File list; Click Settings Tick off Video same as input. Change either Width or Height. Read More
Program interface is too large or too small for my screen (DPI issues)
Viewed 6623 times since Tue, Jan 31, 2017
There are cases where unusual screen DPI causes program interface to scale incorrectly and similar issues. Common symptoms are: Program interface is too large visually, or doesn't fit into screen; Program interface is too small; Captured video ... Read More
How to trim video or audio files
Viewed 6286 times since Wed, Feb 17, 2016
This article is a copy of one of the pages of Movavi Video Converter's user guide. You may visit it here. To the left there's also a number of paragraphs regarding most program features. If you have a very long and large video but only wa... Read More
When I convert my video the program says: Can’t write the output file.
Viewed 6137 times since Wed, May 6, 2015
Please make sure that your file is not corrupted - try to play it in Movavi software to see if the program can play the whole file without problems; file name is short contains no unreadable symbols; you have enough free space to store output files;... Read More
A small window stating "404 Not Found" blocks the program after launch
Viewed 6082 times since Mon, Jan 16, 2017
Our programs usually show special promotions, usage manuals or other useful info after their launch in separate windows. The content of these windows is variable and is loaded from our server on the fly. Therefore, in case there are any connectivity ... Read More
There are "black bars" on the converted video. What should I do?
Viewed 5931 times since Sun, May 17, 2015
When the original video has one resolution (e.g. 720x480) while you convert it with some other resolution (e.g. 720x576) Video Converter adds black bars so the output video would not be deformed. There are 2 ways to avoid black bars adding. You can c... Read More
How to stabilize video (reduce camera shake)
Viewed 5814 times since Wed, Feb 17, 2016
This article is a copy of one of the pages of Movavi Video Converter's user guide. You may visit it here. To the left there's also a number of paragraphs regarding most program features. Videos shot on handheld cameras often look shaky and ... Read More
Can I define an audio track before conversion?
Viewed 5790 times since Sun, May 17, 2015
Add video file to the File List. Click the sound icon next to the file to open the list of available audio tracks. Choose the necessary tracks in the list. In previous versions of Converter (12 and lower) you need to click on abc button to display ... Read More
How to disable Acceleration options?
Viewed 5733 times since Wed, May 6, 2015
Please launch Movavi Video Converter, go to Settings - Preferences - Acceleration tab and disable all the ticked accelerations and try the conversion again. Read More
Video Converter shuts in the middle of conversion.
Viewed 5541 times since Sun, May 17, 2015
Make sure the file which you convert is not corrupted. Try to play it in the program from the beginning to the end. If it plays alright all the way through, then try to change the output directory and output format. If the problem remains, please con... Read More
When I add file there is the error: File not found.
Viewed 5479 times since Sun, May 17, 2015
The file name you try to open contains symbols that can not be interpreted by Movavi software. We would recommend to rename file. If the problem remains: Make sure the file is not opened in any other application. Make sure that output folder is loca... Read More
Progressive download option for videos
Viewed 5362 times since Wed, Feb 17, 2016
If you are planning to upload your converted video to the Internet so people can play it back on the webpage or download it, you may want to make use of progressive download option. If you turn this option on before converting, your converted video w... Read More
Is H.265 (HEVC) codec supported with Movavi programs?
Viewed 5207 times since Thu, Mar 16, 2017
High Efficiency Video Coding (HEVC), also known as H.265 and MPEG-H Part 2, is a video compression standard, one of several potential successors to the widely used AVC (H.264 or MPEG-4 Part 10). In comparison to AVC, HEVC offers about double the data... Read More
How do I cancel my monthly subscription to Movavi Video Converter ?
Viewed 4937 times since Mon, Apr 3, 2017
Movavi Video Converter for Windows has a month per month subscription plan. Your subscription will renew at the end of each monthly subscription period and your credit card will be automatically charged unless you cancel your subscription before the ... Read More
Is it possible to adjust metadata for converted file?
Viewed 4932 times since Wed, Feb 17, 2016
Metadata is an utility info which describes the file. For video files, most common parameters are video's resolution, its duration and key-frame information. Metadata also includes time and date of footage, time and date of file creation, frame ... Read More