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What payment methods do you accept?
Viewed 34250 times since Thu, May 7, 2015
We accept Visa/MasterCard/EuroCard, Discover/Novus, American Express, Diners Club, WebMoney, JCB, UKash and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above.  You can safely enter your e... Read More
I want to move the program to another PC
Viewed 13083 times since Thu, May 7, 2015
To move the software from one computer to another you need to copy the installation file, run it on the other computer and register the program one more time. Since any Movavi product is licensed on per-computer basis, not per user, site or company, ... Read More
What is the difference between Personal and Business license?
Viewed 9832 times since Thu, May 7, 2015
The Personal License is intended for personal use in non-business environment only. For commercial use in business environment you need to use the Business license. The functionallity is the same. If you want to use our software for your WEB site but... Read More
What is Download Insurance Service?
Viewed 9743 times since Thu, May 7, 2015
Download Insurance Service is an additional service which protects your shopping cart downloads. With Download Insurance Service, you’ll be able to re-download the installation files of the purchased software anytime within two years from purch... Read More
What are the prices for Movavi programs?
Viewed 8629 times since Mon, Jun 8, 2015
You can find the prices for Windows version of Movavi programs here  The prices for MAC-compatible programs can be found at the following page    Read More
What address should I enter in the billing information screen?
Viewed 8017 times since Wed, May 13, 2015
For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial. Read More
What is the Subscription? How does it work?
Viewed 7523 times since Thu, May 7, 2015
When you buy a Month-to-Month Subscription, you have the right to use Movavi Video Converter as long as your subscription remains current. Your monthly subscription will renew each month, and the subscription fee will be billed to your credit card au... Read More
How can I get my money back?
Viewed 7401 times since Thu, May 7, 2015
Please contact our Support Team to request a refund.We would appreciate if you specify the reasons behind your request. After the process is initiated, the refund amount will be available after the refund is processed, depending on the issuing bank.T... Read More
How do I enter a shipping address?
Viewed 7341 times since Wed, May 13, 2015
If you ordered a physical product, the order form will ask you if you would like the product shipped to the same address as your billing address. Read More
Why to buy a Business license?
Viewed 6491 times since Wed, May 13, 2015
To use Movavi software for commercial purposes in a business environment, you have to buy a Business license, otherwise you might violate local administrative laws. Please note: The program's functionality is the same to Personal version.Busines... Read More
How to upgrade the program?
Viewed 6118 times since Thu, May 7, 2015
As a registered customer of our product you are entitled to get free minor updates. But you may have a major update with a discount! Please follow the link and fill in the form to upgrade for 30% OFF.   Read More
I want to install your program on PC and laptop to use it at the same time.
Viewed 5983 times since Thu, May 7, 2015
Movavi products are licensed on per computer basis, not per user, site or company. For example, if a person uses 2 computers, to install and use a Movavi program on every computer, the person must purchase 2 licenses.      Read More
What is a Personal license?
Viewed 5719 times since Wed, May 13, 2015
Personal license allows you to use Movavi program only for non-commercial purposes in a non-business, non-commercial environment (e.g., at home). To use Movavi program in a business environment, you have to buy a Business license for appropriate numb... Read More
What are the trial limitations?
Viewed 5607 times since Thu, May 7, 2015
All our products have a time-limited trial period. A watermark is added to videos when converting, saving, or burning discs using trial software. Additionally, the length of recorded or saved files may be limited.  You can use the table to find out t... Read More
When will the credit appear on my credit card?
Viewed 5421 times since Wed, May 13, 2015
Once the refund has been processed, it will take about seven to ten business days for the credit to appear on your account. If the credit does not appear, please contact your credit card company and ask where they have posted the credit information. ... Read More
I purchased Movavi program on-line, but received no order confirmation or activation key.
Viewed 5420 times since Wed, May 13, 2015
You can find all information about your order in your Avangate myAccountOr you can contact our Support Team here Read More
How are Movavi programs licensed?
Viewed 5359 times since Wed, May 13, 2015
Movavi products are licensed on per computer basis, not per user, site or company. For example, if you want to install and use Movavi program on 2 computers, you have to purchase 2 licenses. Read More
Should I put spaces or dashes in the Credit Card number?
Viewed 5353 times since Wed, May 13, 2015
No. Your card number should be entered in as a continuous string of numbers. Read More
Can I purchase the second license for discounted price?
Viewed 5241 times since Wed, May 13, 2015
Please contact our Support Team to discuss the discount options. Read More
I have just purchased the wrong program. Can you give me the refund to purchase the right program?
Viewed 5117 times since Wed, May 13, 2015
Please, contact our Support Team and describe your problem in detail.  We do our best to find a solution. Read More
Your software does not do what I need, I would like my payment refunded.
Viewed 5030 times since Wed, May 13, 2015
If you would like your payment to be refunded, please check our refund policy page. But before requesting a refund, contact our Support Team and describe your problem in detail. We believe that every problem has a solution and we will be glad to fix ... Read More
Can I order without a credit card?
Viewed 5022 times since Wed, May 13, 2015
In addition to Credit Cards, we accept PayPal, WebMoney, Fax Orders, Purchase Orders and Bank/Wire Transfers. If you choose to pay by PayPal, Wire Transfer, Fax - Credit Card or Purchase Order select the appropriate payment method on the payment page... Read More
What is Avangate?
Viewed 4876 times since Wed, May 13, 2015
Clicking the Buy Now button you will be redirected to the Avangate online purchasing system. Avangate is one of the biggest registration commerce providers guaranteeing safety of your payment information. Avangate also lets you buy the program with y... Read More
How to receive your program(s) on CD?
Viewed 4875 times since Thu, May 7, 2015
To receive a Backup CD with the installation files, put a tick to the Add Movavi Backup CD option on the ordering page. Read More
Do I have to pay sales tax?
Viewed 4524 times since Thu, May 7, 2015
We charge applicable sales tax for orders shipped to California, Minnesota and Washington. Sales tax is automatically computed on both product(s) and shipping costs. Since July 1, 2003 VAT (Tax) are applied on all Digital products sold into the follo... Read More
How can I get the free trial version of the software?
Viewed 4471 times since Wed, May 13, 2015
To try Movavi software you need to download the trial version of the program from the site. You can work in the trial version for next 7 days after program installing. Please note that the watermark is added to the video when it's converted or e... Read More
When will I receive my purchased program?
Viewed 4409 times since Thu, May 7, 2015
You should receive your activation key and installation link via e-mail in a few minutes after the purchase. First of all you need to download the program, install and run it. To activate the program, choose Help > Activate Software... and copy &a... Read More
How do I cancel my monthly subscription to Movavi Video Converter ?
Viewed 4313 times since Mon, Apr 3, 2017
Movavi Video Converter for Windows has a month per month subscription plan. Your subscription will renew at the end of each monthly subscription period and your credit card will be automatically charged unless you cancel your subscription before the ... Read More
How long will it take to get your support response?
Viewed 4296 times since Wed, May 13, 2015
Generally, we answer in 3 business days. Read More
Payment issues
Viewed 752 times since Mon, Aug 21, 2017
If you have any payment related question or issue, need to get an invoice or you haven't received your Backup CD, you can contact Avangate store directly at http://www.avangate.com/contact-us/ Also you can log into Avangate myAccount at https://... Read More